Terms of Sales

The terms below apply to all sales concluded on the Canada World Youth online store site.

Availability

All online orders are prepared and outsourced by our official supplier Pep Concept Inc. for all items and clothing. Canada World Youth do not manage any physical inventory on site.

Orders

You can simply visit Canada World Youth online store and place your order: canadaworldyouth.boutiquepep.com

Shipping

Turnaround time is two to four weeks, depending on the delivery address.

Prices

The prices displayed on the online store (canadaworldyouth.boutiquepep.com) are in CAD $ without taxes and shipping fees. All taxes and shipping fees are automatically calculated at the checkout page when both the shipping destination and service option is selected. Your purchase is payable in full in a single instalment when ordering. For all deliveries outside Canada, customs duties and local taxes are payable by the buyer. Please contact us for more details.

Payment

All online orders must be made with a debit/credit card through encrypted online payment solution Paypal checkout.

Payments completed with the online payment solution Paypal, charges will appear on your credit card statement as “PAYPAL *BOUTIQUEENL”.

Return and Exchange

Refunds and exchanges are not permitted with the exception of damaged, defective, or wrong item ship by the store.

If you receive the wrong item or the item shows a defect in material, please contact us as soon as possible at web@canadaworldyouth.boutiquepep.com  by stating your order number (or by replying to your order confirmation email) once you find your item to be defective with photo proof attached.

We will then reply with specific instructions on a case by case basis.

Our address:
Pep Concept Inc.
5500 Fullum street #200
Montréal, Québec H2G 2H3
Canada

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